Terms and Conditions

These terms principally describe KEZARIQ's one-off document preparation and purchase service. Kezariq Gantt is a connected but separate project-programme application which uses the shared KEZARIQ account and has its own subscription options, trial, billing and cancellation terms. If you use Gantt, please read the Kezariq Gantt terms alongside these terms. Neither document limits your mandatory statutory rights.

KEZARIQ is operated by Kezariq Ltd (company number 17444015), registered in England and Wales. Our registered office is Dalton House, 60 Windsor Avenue, London, SW19 2RR. In these terms, Kezariq Ltd is referred to as "we", "us" and "our". KEZARIQ is the company's service and trading name.

Your contract for KEZARIQ is solely with Kezariq Ltd. No director, shareholder, employee or representative enters into the customer contract in a personal capacity merely by acting for Kezariq Ltd, and nothing in the customer contract creates personal contractual liability for them. This does not exclude liability that the law imposes directly on an individual and does not permit to be excluded.

By creating an account, purchasing a document or continuing to use the service, you agree to these terms. If you are using KEZARIQ on behalf of a business, you confirm you have authority to bind that business. If you are using it as an individual, you confirm you are of legal age.

KEZARIQ is a self-service planning tool for UK residential renovation projects. It helps you assemble an assessment report, a Specification of Works, a tender pack and a construction toolkit from information you supply, supported by AI-generated drafting.

KEZARIQ is not an architect, structural engineer, surveyor, building control body, solicitor or quantity surveyor, and nothing it produces is professional advice. All outputs are drafts for you to review, amend and have checked by suitably qualified professionals before you rely on them or issue them to contractors.

• Outputs may be incomplete, out of date or inaccurate and must be verified by you.
• You are responsible for the information you enter and for how you use any output.
• You must have the rights to any content, drawings or documents you upload or enter.
• Costs, rates, provisional sums and prime cost allowances shown are indicative guide figures only and are not quotations.
• We may filter, refuse or remove outputs, and may restrict accounts used to generate unlawful, infringing or abusive content.

You must not use KEZARIQ to:

• break the law, defraud anyone, or send spam;
• infringe anyone's intellectual property or privacy rights;
• interfere with the security of the service, including probing, scraping, or introducing malware; or
• resell, redistribute or reverse engineer the service or circumvent its paid limits.

You are responsible for keeping your account credentials confidential and for activity carried out under your account.

We retain ownership of KEZARIQ, including its software, templates, branding and documentation. You receive a limited, non-exclusive, non-transferable right to use the service and to use the documents you generate for your own renovation project. You keep ownership of the project information you enter, and grant us a limited licence to host and process it solely to provide the service.

A purchased KEZARIQ document is licensed for the specific project it was generated for. You may share it with people legitimately involved in that project, such as your builder, contractors, suppliers, lender or advisers. You must not rebrand it, remove its KEZARIQ identification, or present it as having been created by another document provider, and you must not reproduce or resell it as a standalone document-generation product without our written permission.

KEZARIQ is software for organising project information and producing draft documents from information supplied by the user. It does not inspect a property or building site, verify measurements or factual information supplied by users, supervise contractors, certify workmanship, approve structural design, determine planning permission or Building Regulations compliance, or replace any professional or statutory function.

Online availability can occasionally be interrupted by maintenance, security events, provider outages or other technical causes, so uninterrupted availability is not guaranteed.

Mandatory statutory rights and remedies that the law does not allow a trader to exclude or restrict continue to apply to the contract with Kezariq Ltd. Nothing in these terms should be read as creating any additional professional duty, certification, guarantee or assumption of responsibility beyond the service expressly described here.

Before a paid checkout opens, the customer must actively confirm the KEZARIQ tool acknowledgement shown beside the purchase button. That acknowledgement forms part of the order record and confirms the customer understands the limits of the digital service and the responsibilities that remain with the customer and any appointed professionals.

Before each paid document or export is downloaded, KEZARIQ also requires a fresh electronic document-use acknowledgement. Each acceptance is intended to apply only to that download action and is recorded against the signed-in account, project, product, document reference or version, purchase where available, and acceptance time. The acknowledgement records the customer's understanding of the document's intended use and the allocation of project responsibilities described in these terms; it does not remove any statutory right or liability that the law does not allow to be excluded or restricted.

Documents are sold as one-off purchases at the prices shown at checkout. Payment, billing, tax and invoicing are handled by our reseller under Paddle's Buyer Terms.

Where you buy digital content for immediate access, KEZARIQ asks you before checkout to expressly request immediate supply and acknowledge that the normal 14-day cancellation right will be lost once supply begins. This does not affect statutory remedies where digital content or a service is faulty, defective, not as described or otherwise does not meet rights that cannot lawfully be excluded.

Our additional refund process and any goodwill refund window are set out in our Refund Policy.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for our orders and handles payment processing, billing, tax, invoicing and refund processing. KEZARIQ remains available for product and support queries.

We may suspend or terminate access for material breach of these terms, non-payment, a security or fraud risk, or repeated or serious policy violations. You may stop using the service at any time and request account deletion from your account settings.

Before deleting your account, download anything you need to keep. Deletion removes your sign-in access and the main project records described on the account page. Some limited operational, support, security or transaction-related records may be retained where reasonably necessary for legal obligations, fraud prevention, dispute handling or the establishment, exercise or defence of legal claims. Our Privacy Notice explains the categories and retention approach.

The customer remains responsible for project-specific decisions and for obtaining any architectural, structural, surveying, planning, Building Control, legal, quantity surveying, health-and-safety or other professional input that the project requires. The customer is also responsible for checking information supplied to KEZARIQ, reviewing draft outputs before use, choosing and instructing contractors, agreeing the building contract, and deciding whether proposed work is suitable for the property and site.

Kezariq Ltd does not assume responsibility for the design, construction, supervision, workmanship, safety, legality, approval, certification, programme, price or outcome of building work carried out by the customer, a contractor, consultant, professional adviser, authority or other third party. It does not assume responsibility for consequences arising from inaccurate or incomplete user information, site conditions that KEZARIQ has not inspected, third-party acts or omissions, changes made after a document is generated, or use of a draft without a professional or statutory check where KEZARIQ states that one is required.

Nothing in these terms excludes or limits any liability of Kezariq Ltd that cannot lawfully be excluded or restricted, including liability for fraud or fraudulent misrepresentation, or death or personal injury caused by negligence. Mandatory consumer rights also remain unaffected. Except for those non-excludable matters, no wording in the service or these terms should be read as creating a guarantee of project outcome or a wider duty than the service expressly described.

This contract is with Kezariq Ltd only. No director, shareholder, employee or representative of Kezariq Ltd is a party to the customer's contract merely because they own, manage, develop, support or communicate on behalf of the company, and they do not assume personal contractual liability by doing so. This does not exclude liability that the law imposes directly on an individual and does not permit to be excluded.

Where KEZARIQ is used in the course of a business, the aggregate liability ofKezariq Ltd arising from the affected KEZARIQ product is limited, so far as the law permits, to the fees paid for that affected product in the 12 months before the claim. Neither party is liable to the other for indirect or consequential business loss. A business user remains responsible for content it had no right to provide and for unlawful use of the service.

These terms are governed by the laws of England and Wales. If you are a consumer, nothing in this clause deprives you of mandatory consumer protections that apply where you live, and you may bring proceedings in the courts available to you under applicable consumer law. If you are using KEZARIQ in the course of a business, the courts of England and Wales have exclusive jurisdiction.

You may not assign these terms without our consent; we may assign them as part of a merger, acquisition or transfer of the service, provided this does not reduce any consumer rights that cannot lawfully be reduced. Neither party is liable for delay caused by events beyond its reasonable control, except where the law provides otherwise.

Questions? Use Help & Support inside KEZARIQ, or email KEZARIQ Support at support@kezariq.com.