KEZARIQ Help & Support

Creating your account. Choose "Sign in" on the KEZARIQ website, then select the option to create a new account. You only need your name, email address and a password — no paperwork and no payment details at this stage.

Verifying your email. After registering, KEZARIQ sends a verification email to the address you used. Open it and tap the confirmation link — this proves the account is yours. If it has not arrived within a few minutes, check your spam or junk folder, and from the sign-in screen you can ask for the email to be resent.

Signing in. Return to the sign-in screen and enter the same email address and password you registered with. You stay signed in on your device, so you normally only do this once — for example after getting a new phone or clearing your browser.

Forgotten your password? On the sign-in screen, choose "Forgot password" and enter your email address. KEZARIQ emails you a secure reset link; open it, choose a new password, and sign in as normal. The link expires after a short time, so request a fresh one if it has been sitting in your inbox for a while.

Where your saved projects live. Your projects, assessments and documents are saved securely to your KEZARIQ account, not to the phone or computer you happen to be using. Sign in from any device and open My Projects to pick up exactly where you left off, including completed assessments and purchased documents.

How payment works. When you choose to unlock a product, you pay securely through Paddle, our Merchant of Record. Your card details are handled by Paddle — KEZARIQ never sees or stores them.

What a purchase unlocks. A purchase unlocks the specific product or document for that project, so you can open, review and download it from your project at any time.

Where your receipts live. Paddle emails a receipt to the address you paid with. Your purchases and transaction records are also listed on the Purchases page in your account.

If a product stays locked after payment. Payment confirmation usually completes in a few moments. Close and reopen the app, or revisit the page — your purchase is recorded against your account and will unlock. If it remains locked, record a support case below and KEZARIQ will recover it using your verified account data.

Refunds and the 30-day request window. For one-off documents, you may request a refund review within 30 days. This is not a new unconditional money-back guarantee. You can request a refund directly from Paddle at paddle.net using the email address you paid with, or ask the assistant to record a refund request. Refund requests are assessed individually; a prior unconditional guarantee and applicable statutory rights remain unaffected.

Where your documents are found. Every document you generate is saved to your KEZARIQ account and opened from its project — under My Projects, or on the Documents page.

Review before download. Your document cannot be downloaded until you have reviewed it. Read it in full and confirm that the information is correct — only then does the download become available.

Re-downloading a document. Once a purchased or generated document has been confirmed, you can re-download it as many times as you need from the same project. There is no extra cost to download it again.

Corrections and revised versions. If something in your document needs changing, a correction creates a new reviewed and confirmed version at no extra cost while your original purchase remains active. You review the new version before downloading it.

If a document is missing or will not download. Try again — downloads can occasionally fail on a weak connection. If the file is missing or the download keeps failing, record a support case below and KEZARIQ will restore or regenerate it from your verified account data.