Help & Support
Account questions, documents, downloads and how KEZARIQ works. Answered immediately using your own verified account data.
Open Help & SupportContact and support
All KEZARIQ support runs through the platform itself, so nothing gets lost in an inbox. KEZARIQ is provided by Kezariq Ltd.
Last updated: 10 October 2026
Report a technical problem
Something not working? Send a structured report — KEZARIQ captures the technical detail for you.
Report a problemBilling and refunds
Orders are handled by Paddle, our Merchant of Record. Refunds are available within 30 days.
paddle.netHow KEZARIQ support works
KEZARIQ support is a system, not a personal inbox. Requests are answered automatically where possible, and anything that needs review becomes a tracked case with its own reference and history. You can see the status of your own cases at any time in Help & Support.
Email KEZARIQ Support
If you cannot sign in, or you would prefer to write to us, you can email support@kezariq.com. This is a KEZARIQ Support business mailbox, not an individual. Where we need more information we will ask you to continue in Help & Support so the request is tracked against your account.
Before you report a problem
Most access issues are fixed by opening your Purchases page and refreshing — a payment can take a minute to register. If a document still shows as locked after five minutes, the KEZARIQ assistant can re-check the payment and restore access for you.
Privacy and data requests
Requests to access, correct, export or delete your personal data have their own structured route in Help & Support and are recorded as formal, auditable requests rather than general support conversations.
A reminder about scope
KEZARIQ produces drafts to help you brief professionals and contractors. We cannot advise on structural design, planning applications, building regulations compliance or contract law. Please have your documents reviewed by a suitably qualified professional.